29th May 1999

 

Highlights of letter written to the sales rep (the rat that left the sinking ship!)

 

…know of my success…

 

…anticipate that Abbey Life has moved to include meningioma as a specific exclusion in the benign brain tumour classification. This will have happened since December 1998…

 

…dealing with Abbey Life intransigence - just about totally ignoring me…

 

…you deserted me when times became difficult.

 

…ignored me completely - did not even bother to answer my letter.

 

…successful in my claim but at a high personal cost [not financial]...

 

…if such CII is worth having it should not have taken so much to get a rightful settlement.

 

…researched and studied the critical illnesses in depth and concluded that for some it would be impossible to mount a successful claim…

 

…access to a medical history to select appropriate associated symptoms retrospectively.

 

…cause neurological disturbances - the reason to seek medical advice (October 1996)

 

…some symptom will almost certainly be found in the medical history.

 

…you can't tell me what it/they are.

 

…"associated symptoms" or "manifestations".

 

…enough to justify rejecting my claim.

 

…attitude to people such as me, but how you can deal with this business is beyond me.

 

…used simple reason and common sense…

 

…set the precedent.

 

…would please me greatly for you to attempt to stop me… would then become self promoting.

 

…tactic in involving different departments and passing the issue around to lose the thread of continuity…

In so doing the right and left hand fail to communicate…has revealed a whole lot about the workings of the assurance business.

 

 

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