25.7.99
Managing
Director
Abbey
Life
…interested
only in the figures for the endowment endorsements. The rare low incidence
critical illnesses.
…not
persuaded by selected facts. I have asked for answers to specific questions. These
have not been provided.
…arrogance
to imagine you have any right to bargain with my life as though it is a
commodity of no consequence.
…abject
refusal to explain the reason for the claim refusal. The obvious reason is that
you could not justify and sustain the refusal. You had no argument that would
stand up to close examination.
…consistently
argued my case over 15 months in total opposition to Abbey Life. The Ombudsman
ultimately agreed. To elicit a fair and correct decision. The precedent has been
set.
…that
your policy interpretation is flawed and that it is perverse, in the insurance
game, to give yourself certainty by allowing retrospective analysis.
…total
intransigence. Completely ignoring letters can only have one interpretation.
…issues
raised centre around compliance and adherence to procedures.
…assuming
you have SOPs…
…position
as Managing Director…oversee policy.