5th February 1998
…much has been written by me and sent to Abbey Life. All by recorded delivery. All delivered. I have not received a single acknowledgement or response.
… the Personal Investment Authority handling a major complaint about Abbey Life and [I] am asking for an audit of all claim rejections since January 1996 made under the endorsements to the endowment policy.
… do not have written confirmation that I am covered by Abbey Life, even though payments are still made by direct debit.
You have not answered any of the questions I have raised with Abbey Life.